Frequently Asked Questions
Can I cancel or change my order?
How will I know if Asteraceae received my order?
If you don’t receive an email, please email us at firstname.lastname@example.org .
What forms of Payment do you accept?
Please email email@example.com within 48 hours of your purchase if you notice anything wrong with your order.
What if I put in my wrong address?
Please email firstname.lastname@example.org as soon as possible. If item already shipped a $5 dollar fee will be charged.
How can I track my package?
Once your order is completed, you will receive a confirmation email of the shipping carrier and a tracking code.
Can I ship outside of the United States?
Yes, we ship internationally with a flat rate of $9.99 with addresses outside of the United States and Puerto Rico.
Received a tracking code but my order says label created, has my order shipped yet?
Usually when label is created, it necessarily means that the carrier has not scanned your package yet. We send a tacking code after we drop off all orders to it carriers. Wait a few hours before the carrier scans your package.
How much is USA shipping?
All orders over $50 is Free shipping including USA territories.
How much is Canada Shipping
Canada shipping is determined by the weight of the product.
What if my package is lost?
Asteraceae is not responsible for items that are lost by the shipping carrier or by any shipping service. If you feel your package is lost or got stolen please contact the shipping carrier as soon as possible. Once we ship your order, the order is beyond our control with the shipping carrier. We can file a claim with the shipping carrier, once the claim is approved we can possible resend your order.
How to care my embroidery pieces?
What is the thread made of?
All embroidery thread is made of 100 % polyester Floriani thread.
All Hoodie Sizes are unisex